Privacy Policy

1. Who we are

Launch Pilots ("we," "us," or "our") provides AI receptionist services for local businesses. This Privacy Policy explains how we collect, use, and protect information about users ("you") of our service at launchpilots.com and related services.

For legal matters, contact our authorized guardians: Bruce and Carla Mattare at 3911 N Schriber Way, Coeur d'Alene, Idaho.

2. Information we collect

We collect the following categories of personal information:

Information you provide directly

• Email address — collected when you sign up, contact us, or join our pilot program.
• Payment information — when you make a purchase, payment is processed by Stripe. We do not store your full card number, CVV, or bank details on our servers.

Information collected automatically

• Basic usage data such as session logs, timestamps, and error reports, used solely to operate and improve the service.

3. How we use your information

We use the information we collect to:

• Create and manage your account and client portal access.
• Process payments through Stripe.
• Send transactional emails (account confirmations, billing receipts) and, if you opt in, product updates.
• Monitor usage to ensure service reliability and prevent abuse.
• Respond to your support requests and feedback.

We do not sell, rent, or trade your personal information to third parties.

4. Third-party services

We use the following third-party services that may process your data:

These providers are contractually obligated to protect your data and may not use it for their own marketing purposes.

5. Cookies

Our website may use cookies and similar tracking technologies to maintain your session and improve your experience. You can control cookie preferences through your browser settings. We do not use cookies for advertising or cross-site tracking.

6. Data retention

We retain your personal information for as long as your account is active or as needed to provide the service. If you close your account or request deletion, we will remove your personal data within 30 days, except where required for legal or financial record-keeping purposes.

7. Data security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, and by using the service you acknowledge this risk.

8. Children's privacy

While Launch Pilots is operated by a minor, our service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

9. Your rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data, subject to legal retention requirements.
• Opt out of marketing emails at any time by clicking "unsubscribe" in any email we send.

To exercise any of these rights, contact us at the address below.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact us

For questions, concerns, or requests regarding this Privacy Policy, please contact: